Troubleshooting Account Connection Errors
We’ve recently updated how connection errors are displayed in OpusClip to make them more consistent. While all error toasts now share the same title —“Looks like we failed to connect to your account” — the message beneath it helps indicate the type of issue.
Here’s what each message means and how to troubleshoot it:
| Message | Meaning | How to fix it |
|---|---|---|
| ”Required permissions may not have been granted when connecting your account.” | This usually means: ● You may have deselect some necessary permissions during the connection process. ● OpusClip doesn’t have access to post on your behalf or read basic profile information. | Reconnect and ensure all permissions are granted during the authorization flow. |
| ”Your social media account might not be set up correctly.” | This typically applies to: ● Instagram Personal accounts (we only support Business or Creator accounts). ● Incomplete or restricted social profiles. | ● For Youtube: Make sure you must log in with the Google Account that owns the YouTube channel to connect it to OpusClip. Unfortunately, we are NOT able to connect to a YouTube channel if you are set as a manager of the brand account. ● For Instagram: Make sure it’s a Business or Creator account Learn how to switch your Instagram account type → |
| “We’re having trouble connecting to the social platform right now.” | This could be due to: ● Temporary issues with the social platform. ● Network disruptions or expired sessions. | ● Wait a few minutes and try again. ● If the issue persists, try reconnecting your account or reach out to our support team. |
| ”Your account has been suspended by platform. Please check it first.” | This typically applies to the following scenarios: ● Your account has been suspended, banned, or frozen by platform in accordance with their risk control measures. | Log in to your platform account to check if it’s working. |
Facebook specific messages:
| Message | Meaning | How to fix it |
|---|---|---|
| ”The connection has been invalidated because the user changed their password or Facebook has changed the session for security reasons. Please reconnect and try again.” | This typically applies to the following scenarios: ● Your password has been changed, which invalidates the previous connection due to Facebook’s security policies. ● Your account has been suspended, banned, or frozen by Facebook in accordance with their risk control measures. | Log in to your Facebook account to check if it’s working. If everything looks fine, go to OpusClip and reconnect your account. |
| ”Cannot find any Facebook page related to this account. Please create a page first or use another account.” | This error can come up for one of two reasons: ● The Facebook account you’re trying to connect to is set as a profile and not a page. OR ● If the Facebook account is a page, you may have insufficient permissions to connect the page. | Create a Facebook Page and retry. |
We’re working on making these messages clearer. In the meantime, if you’re unsure which issue you’re experiencing, feel free to contact our support team.