Message | Meaning | How to fix it |
---|---|---|
”Required permissions may not have been granted when connecting your account.” | This usually means: ● You may have deselect some necessary permissions during the connection process. ● OpusClip doesn’t have access to post on your behalf or read basic profile information. | Reconnect and ensure all permissions are granted during the authorization flow. |
”Your social media account might not be set up correctly.” | This typically applies to: ● Instagram Personal accounts (we only support Business or Creator accounts). ● Incomplete or restricted social profiles. | ● For Youtube: Make sure you must log in with the Google Account that owns the YouTube channel to connect it to OpusClip. Unfortunately, we are NOT able to connect to a YouTube channel if you are set as a manager of the brand account. ● For Instagram: Make sure it’s a Business or Creator account Learn how to switch your Instagram account type → |
“We’re having trouble connecting to the social platform right now.” | This could be due to: ● Temporary issues with the social platform. ● Network disruptions or expired sessions. | ● Wait a few minutes and try again. ● If the issue persists, try reconnecting your account or reach out to our support team. |
”Your account has been suspended by platform. Please check it first.” | This typically applies to the following scenarios: ● Your account has been suspended, banned, or frozen by platform in accordance with their risk control measures. | Log in to your platform account to check if it’s working. |
Message | Meaning | How to fix it |
---|---|---|
”The connection has been invalidated because the user changed their password or Facebook has changed the session for security reasons. Please reconnect and try again.” | This typically applies to the following scenarios: ● Your password has been changed, which invalidates the previous connection due to Facebook’s security policies. ● Your account has been suspended, banned, or frozen by Facebook in accordance with their risk control measures. | Log in to your Facebook account to check if it’s working. If everything looks fine, go to OpusClip and reconnect your account. |
”Cannot find any Facebook page related to this account. Please create a page first or use another account.” | This error can come up for one of two reasons: ● The Facebook account you’re trying to connect to is set as a profile and not a page. OR ● If the Facebook account is a page, you may have insufficient permissions to connect the page. | Create a Facebook Page and retry. |